Terms and Conditions

Welcome to PrePay Power Solutions Ltd. These terms and conditions outline the rules and regulations for the use of PrePay Power Solutions Ltd.'s Website and services.

1. Acceptance of Terms

By accessing this website and/or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of these terms, please do not use our website or services.

2. Services Provided

  • Smart Meter Provision: Installation and maintenance of smart energy meters.
  • Pre-payment Account Management: Facilitating the management of your energy pre-payment accounts, including balance checks and historical usage data.
  • Energy Efficiency Consultancy: Providing advice and resources to help reduce energy consumption.
  • Top-up Services: Enabling convenient top-ups for your pre-payment energy account via various methods (online, app, physical locations).
  • Customer Support: Dedicated support for all pre-payment system inquiries and issues.

3. User Obligations

As a user of our services, you agree to:

  1. Provide accurate, current, and complete information during registration and throughout your use of our services.
  2. Maintain the confidentiality of your account login information.
  3. Use our services lawfully and in a manner that does not infringe on the rights of others or restrict their use and enjoyment of the services.
  4. Report any unauthorized use of your account or any other breach of security.

4. Payments and Top-ups

All payments for energy top-ups are non-refundable once applied to your meter. It is your responsibility to ensure the correct meter details are provided for top-ups. We accept various payment methods as outlined on our Top Up Now page.

5. Privacy Policy

Your privacy is very important to us. Our Privacy Policy, which details how we collect, use, and protect your personal data, is incorporated into these Terms and Conditions by reference. Please review it carefully at our Privacy Policy page.

6. Limitation of Liability

PrePay Power Solutions Ltd. will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of any material changes, for example by posting them on our website. What constitutes a material change will be determined at our sole discretion.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located within the United Kingdom for the purpose of litigating all such claims or disputes.

9. Contact Us

If you have any questions about these Terms, please contact us at info@prepaypowersolutions.co.uk or visit our Contact Us page.

Last Updated: November 15, 2023