Privacy Policy

Welcome to PrePay Power Solutions Ltd. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

PrePay Power Solutions Ltd. is a leading energy services provider specializing in smart meters, pre-payment energy management, and energy efficiency solutions. Our registered address is 10 Downing Street, City of Westminster, London, SW1A 2AA, United Kingdom.

2. Data We Collect

We may collect and process the following types of personal data about you:

• Identity Data: Full name, title, date of birth, gender.
• Contact Data: Billing address, service address, email address, telephone numbers.
• Financial Data: Bank account details, payment card details (processed securely by third-party payment processors).
• Energy Usage Data: Smart meter readings, energy consumption patterns, top-up history.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms (online or physical), corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• Apply for our products or services.
• Create an account on our website.
• Subscribe to our services or publications.
• Request marketing to be sent to you.
• Enter a competition, promotion, or survey.
• Give us feedback or contact us.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from analytics providers like Google.
• Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Specifically, we use your data for purposes such as:

• Providing and managing your energy supply and smart meter services.
• Processing your top-ups and payments.
• Communicating with you regarding your account, services, and any issues.
• Improving our products, services, and website.
• Sending you marketing communications (if you have opted in).
• Complying with legal and regulatory requirements.

5. Disclosure of Your Data

We may share your personal data with the following parties:

• Service Providers: Third-party companies and individuals we employ to facilitate our services, such as payment processors, IT service providers, and customer support providers.
• Industry Regulators and Other Energy Stakeholders: As required by law or industry regulations (e.g., Ofgem, national grid operators) for billing, metering, and regulatory compliance.
• Legal and Regulatory Authorities: When required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We ensure all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Legal Rights (GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at info@prepaypowersolutions.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the "Last Updated" date clearly indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

PrePay Power Solutions Ltd.
10 Downing Street, City of Westminster, London, SW1A 2AA, United Kingdom
Phone: +44 20 7946 0958
Email: info@prepaypowersolutions.co.uk